Orders Information

When your order is shipped, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

Sanse wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Delivery Information

We only deliver for now within the United States, including Hawaii and Alaska. We do not ship yet to Puerto Rico, Guam, or US Virgin Islands.

Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.

We ship our packages via UPS, USPS, and Fedex

  • Delivery times are based on normal business volume.
  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
  • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.

  • Order must be over $50 to qualify for free ground shipping.
  • No coupon code required. The shipping amount will be automatically deducted at checkout.
  • Only includes Ground Shipping. All expedited shipping services will be available at their normal cost.
  • We reserve the right to change or cancel a promotion at any time without notice.

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

Products Information

We frequently include product samples when we ship purchased items. Unfortunately, we are unable to ship samples separately due to the volume of requests that we receive.

Many of our products do not contain gluten. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable) and our website product pages. Check the individual product’s ingredients list before use.

Most but not all of our products contain essential oils. Check the individual product’s ingredients list before use.

We recommend keeping your products in a dry, cool environment away from sunlight and excess heat. You can use an airtight container, a glass jar, or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

We are committed to protecting nature and the environment. In fact, the majority of our products and/or packaging is either recycled, recyclable, or biodegradable.

General Information

If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.

We sometimes have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We recommend signing up for email as the best way to stay up-to-date on any upcoming offers.

 


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Orders Information

How do I track my order?

When your order is shipped, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

 How do I return my order?

Sanse wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Delivery Information

Where does Sanse deliver to?

We only deliver for now within the United States, including Hawaii and Alaska. We do not ship yet to Puerto Rico, Guam, or US Virgin Islands.

Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.

Unfortunately, we cannot ship internationally at this time.

What shipping method do you use?

We ship our packages via UPS, USPS, and Fedex

  • Delivery times are based on normal business volume.
  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
  • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Do you offer free delivery?
  • Order must be over $50 to qualify for free ground shipping.
  • No coupon code required. The shipping amount will be automatically deducted at checkout.
  • Only includes Ground Shipping. All expedited shipping services will be available at their normal cost.
  • We reserve the right to change or cancel a promotion at any time without notice.
 Can I ship to multiple addresses?

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

Products Information

Does Sanse offer product samples?

We frequently include product samples when we ship purchased items. Unfortunately, we are unable to ship samples separately due to the volume of requests that we receive.

Are your products gluten-free?

Many of our products do not contain gluten. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable) and our website product pages. Check the individual product’s ingredients list before use.

Are your products nut-free?

Many of our products do not contain nuts. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable) and our website product pages. Check the individual product’s ingredients list before use.

Are your products fragrance-free?

Most but not all of our products contain essential oils. Check the individual product’s ingredients list before use.

How should I store my products?

We recommend keeping your products in a dry, cool environment away from sunlight and excess heat. You can use an airtight container, a glass jar, or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

Are your products and/or packaging recyclable?

We are committed to protecting nature and the environment. In fact, the majority of our products and/or packaging is either recycled, recyclable, or biodegradable.

General Information

Who do I contact if I’m having technical difficulties with the website?

If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.

Do you offer discount codes or other promotions?

We sometimes have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We recommend signing up for email as the best way to stay up-to-date on any upcoming offers.